Listen first

This document is a collection of 25 short examples to support the Listen First framework. These case studies demonstrate the variety, creativity and depth of good accountability practices that NGOs and public bodies have used around the world.

The idea behind the Listen First project is to ensure our work truly reflects the needs of the poorest and most marginalised people. Read more here.

This document contains systematic research into beneficiaries’ opinions of Concern's work, and how satisfied they are with what we do.