Concern on the streets: FAQs
How many Direct Dialogue fundraisers does Concern employ?- How do they get paid?
- How much of my donation goes on their wages?
- How do I get a job as an on-street fundraiser?
- How much personal information are fundraisers allowed to ask?
- What if I have a comment or complaint?
How many Direct Dialogue fundraisers does Concern employ?
The number of on-street fundraisers varies throughout the year. But on average there are about 60 to 70 fundraising staff working in towns throughout the UK and Ireland.
How do they get paid?
None of our on-street fundraisers receive performance-related pay, and there is no commission or bonus. All on-street fundraisers are paid a flat hourly rate of pay.
How much of my donation goes on their wages?
We don’t pay commission to our Direct Dialogue staff. Costs are strictly budgeted on an annual basis. In 2007, we spent 85% of income on relief and development work, 11% on fundraising, promotion and trading (this includes on-street fundraising costs) 3% on development education and 1% on governance. Click here to find out more.
How do I get a job as an on-street fundraiser?
If you’re interested in joining Concern's Direct Dialogue team, please email directdialogue@concern.net.
How much personal information are fundraisers allowed to ask?
All Concern staff comply with Data Protection Act requirements and sign a confidentiality agreement with Concern. To set up a regular donation, we require valid names, contact details and bank account details in order to identify the giver, and a signature to process the donation.
Concern's Direct Dialogue team do not request credit card details, only bank sort codes and account numbers. All the information filled in on the street is handled securely and confidentially. The option to phone people back to register incomplete details can be offered, but results in additional costs for us.
A confirmation letter is sent in advance of any payment, and regular givers are sent Concern's Donor Charter which allows them to decide what sort of communication they would like to receive and the ability to opt out of communication if they so wish.
What if I have a comment or complaint?
Concern takes all comments from the public about our Direct Dialogue department very seriously. If you have a comment or complaint, please email us at directdialogue@concern.net.
Find out more about Concern's Direct Dialogue team here.
