Making a complaint

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Making a complaint

To make a complaint, contact us in one of the ways outlined below.

For complaints about suspected cases of fraud or corruption please use the following channels, monitored by the internal auditor: 

  • By post marked “Private & Confidential” to: Internal Auditor, Corporate Services, Concern Worldwide, 52-55 Lower Camden Street, Dublin 2, Ireland 
  • Email: [email protected] 
  • Telephone: + 353 1 479 1326 during office hours 

For all other complaints please use the following channels, which are monitored by the head office complaints management group:

  • By post marked “Private & Confidential” to: HO Complaints Management Group, Concern Worldwide, 52-55 Lower Camden Street, Dublin 2, Ireland 
  • Email: [email protected]
  • Telephone: + 353 1 417 8085

About our complaints process

We are committed to providing our stakeholders with safe, accessible and effective channels to exercise their right to raise complaints about the work and behaviour of staff from Concern and our partner organisations. We will seek to ensure that appropriate action is taken in relation to these complaints, and that feedback is given to all complainants.
 
We have established a Complaints Response Mechanism accessible to all of our stakeholders, to help us deliver the above commitments so that we may improve the quality and impact of our work. This document covers the following points in detail:
 
  • Definition of a complaint
  • Who can make a complaint?
  • How to make a complaint
  • Confidentiality
  • How the complaints process works
  • A full list of contact details for lodging complaints