You are here

Concern receives certification for transparency

Concern Worldwide has become the first Irish organisation to receive certification from the Humanitarian Accountability Partnership (HAP).

This highlights the fact that Concern applies the highest international standards in all of its work.

Best service possible

Concern specifically applies the HAP standards to both emergency and development work. This provides assurance to disaster survivors, staff, volunteers, hosting authorities and donors that Concern will deliver the best humanitarian service possible in each situation.   

The certification from the Geneva-based organisation is an independent verification of high standards in transparency and excellence in management. 


Concern joined HAP in 2008, when an initial audit of the organisation was conducted. Since then, Concern has aimed to reach higher standards in its work, consistently ensuring it and its partners are answerable to the beneficiaries of their work. 


A second audit was undertaken by HAP officials during February and March 2010 at Concern’s offices in Dublin and Bangladesh. Self-assessments were submitted from 16 other programme sites. Following this, certification was granted. 

The HAP Standard in Humanitarian Accountability and Quality Management certificate just received is valid until 2013. At this time Concern will re-apply to the body for re-certification.

Commitment to excellence

Paul O’Brien, Concern’s Overseas Director, states that this is “Recognition of a commitment to excellence throughout the organisation.” Paul went on to say:

In a time when the principle of being open and transparent is given utmost importance, I am delighted we can highlight our ongoing commitment to improving and strengthening our accountability towards all stakeholders of Concern; this is similar to ISO 9000 certification in the business world.

According to the HAP report:

The auditors were extremely impressed with the dedication and experience of the staff and recommend that Concern Worldwide has achieved a sufficient level of compliance against the HAP Standard.

Concern draws on a number of international codes and standards to influence and shape their work. See codes and practices.