Concern reassures Irish Donors

Concern reassures Irish Donors

30 April 2016

Concern Worldwide has confirmed today that no donors in the Republic of Ireland have been affected by an administrative error which resulted in wrong amounts being debited from some of its donors in the UK. 

The charity apologised unreservedly and took immediate action after it became aware of the administrative error which affected almost 25,000 of its UK supporters who give regularly by direct debit.

The organisation is contacting those affected and is working closely with banks and building societies to credit accounts again as quickly as possible. They have also assured donors that they will fully reimburse any bank charges incurred as a direct result of the mistake.

Concern Worldwide CEO Dominic MacSorley said:

“I can confirm that this issue solely affected a group of donors with UK bank accounts and that none of our Republic of Ireland donors have been affected by this administrative error as we use different accounting software in the Republic of Ireland. This is obviously a very serious incident and we are conducting a full external investigation to reassure the public that this never happens again.  Over almost 50 years, our supporters have been the bedrock of our ability to work with the world’s poorest people. Retaining that trust and support is paramount to enabling us to deliver life-saving humanitarian work to vulnerable people worldwide.”

Donors in Ireland can call: 1850 410 510 (9am to 5pm) with any queries.

Donors with UK bank accounts can find more details here.

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Concern reassures Irish Donors

Concern Worldwide has confirmed today that no donors in the Republic of Ireland have been affected by an administrative error which resulted in wrong amounts being debited from some of its donors in the UK.