Privacy statement

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Privacy statement

We (i) Concern Worldwide, a company limited by guarantee, registered in Ireland (company number 39647), Charity Regulation Authority (number 20009090), which has been granted Charitable Status (charity number CHY5745),with its registered office at 52/55 Lower Camden Street, Dublin 2, Ireland; and/or (ii) Concern Charity Trading Limited, a company limited by guarantee, registered in Ireland (company number 334436) with its registered offices at 52/55 Lower Camden Street, Dublin 2 ( all together “Concern”), are committed to protecting and respecting your privacy.

This statement (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.concern.net you are accepting and consenting to the practices described in this statement.

For the purpose of the General Data Protection Regulation (“GDPR”), the data controller is the entity defined as Concern as defined above and having the address as defined above.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Personal information we may collect about you

We may collect and process the following data about you:

Personal information you give us

You may give us information about you, when you enquire about our activities, fill in forms on our site www.concern.net (our site) or correspond with us by phone, e-mail or otherwise provide us with personal data. This includes, but is not limited to, information you provide when you share information via websites which we manage. The information you give us may include your first name, surname, postal address, e-mail address, phone number, date of birth, financial and credit card and debit card information, your personal preferences about being contacted, your comments about our services and your photograph.

Personal information we collect about you

With regard to each of your visits to our sites, we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number

We are also working closely with third parties (including, business partners, sub-contractors in technical, payment and delivery services, advertising networks, data analytics service providers, search information providers, credit reference agencies) and may receive information about you from them. All such processing will be done in compliance with GDPR.

Profiling

Where we engage the services of third parties, such services are covered by an appropriate contract, and any data acquired in the course of such services is processed in compliance with the GDPR.
Concern does not carry out automatic decision-making but where we systematically analyse the information that we hold about you, in order to improve our communication with you (profiling), you will be informed about this as soon as possible, but at the latest when we contact you as a result of such profiling.

If you do not wish to be subject to such profiling, please call our donor support team on 01 4177777, who will happily address your request.

We may receive information from a service provider contracted by us to carry out re-marketing which involves displaying our advertisements on other sites. In that context, we may receive information in relation to your browsing of those advertisements on those other sites. See our Cookie policy for more details on this.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a positive and relevant experience when you browse our website and also allows us to improve our site and its functionality. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Our use of your personal data

Personal information we acquire which relates to you

We will use this information for a number of operational purposes, including, but not limited to:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
  • to provide you with information about other opportunities to support Concern where you do not object to receiving such information;
  • to create an account for you if you register with us as a donor or if you wish to receive information about our activities;
  • to further our charitable aims, including for fundraising activities, where you agree to receive such information;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.

Disclosure of your information

We may share your personal information with any member of our Group of organisations, which means our ultimate holding company and its subsidiaries, as defined in the Companies Act 2014.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with anonymised, aggregated information about our users.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • We may disclose your personal information to third parties in the following circumstances:
    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
    • If any Concern entity or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of any of the Concern entities, our customers, our service recipients or others. This includes exchanging information with other companies and organisations for the purposes of national security, fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. In order to safeguard your information we will make any such transfers in strict compliance with data protection legislation with all appropriate contractual arrangements (Privacy Shield, Binding Corporate Rules, or Model Contracts) will be in place. By submitting your personal data for such purposes, you agree to this transfer, storing or processing. Concern will take all reasonable steps necessary to ensure that your personal data is processed securely and in accordance with this Privacy Statement.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, subject to the previous paragraphs, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our site; any transmission is ultimately at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access to, or unlawful processing or disclosure of, such data.

Your rights with regard to your information

You have rights under Irish Data Protection legislation, with regard to our processing of your data. You can exercise these rights at any time by contacting us via email at [email protected] or in writing at: The Data Protection Officer, Concern Worldwide, 52/55 Lower Camden Street, Dublin 2, Ireland

You have the right to be informed about any personal data which we hold which relates to you, including how we acquired such data, and the purposes for which it is being used. This right requires that you will be given a copy of your personal data which you may have supplied to us via the Site or in other correspondence and interactions.

To exercise this right, you must make your request in writing, posting it to our address as specified below and including with the request, a copy of your passport and a copy of a utility bill which will verify your address. No fee is required for this service. A request will be dealt with as soon as possible and we will respond to your request within one month from the date on which your request was received.

You have the right to have inaccurate personal data corrected. If you discover that we hold inaccurate personal data about you, you have a right to instruct us to correct that information. Such an instruction must be in writing and must contain evidence of the correct information. We will respond as soon as possible, and in any event within one month from the date on which your instructions are received.

Furthermore, we will share your corrective instructions with any organisation with whom the incorrect information has been shared in the 12 months prior to the date of your instructions.

In certain circumstances, you have the ‘Right to be Forgotten’. This means that you can request that Concern removes any and all references to you from our records and systems. We will comply with all such requests in a timely manner, as required by the Data Protection Regulation, unless other operational or legal obligations require us to retain such data for a particular purpose or period of time.

You have the right, at all times, to object to processing of your personal data which you find intrusive, excessive or unwarranted. Concern will respect your right to do so, but may need to continue such processing where required do to so by law, or within the terms of an existing contractual arrangement.

Changes to our privacy statement

Any changes we may make to our privacy statement in the future will be posted on this page. Please check this Privacy Statement occasionally to see any updates or changes to our privacy statement.

Contact

Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to: The Data Protection Officer, Concern Worldwide, 52/55 Lower Camden Street, Dublin 2, Ireland or [email protected].