For general complaints, the following channels monitored by the Head Office Complaints Management Group should be used:
- Post: postmarked “Private & Confidential” to HO Complaints Management Group, Concern Worldwide, 52-55 Lower Camden Street, Dublin 2, Ireland
- Email: email@example.com
- Telephone: + 353 1 417 8085 during official office hours and requesting to speak to the Complaints Management Group. The phone is staffed between 10 a.m. and 4 p.m. (Irish time) Monday to Friday. A voice mail/answering phone facility will be available outside of these hours.