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Ayaan Hussein Muse in her shop in Burao. Photo: SCC/Concern WorldwideAyaan Hussein Muse in her shop in Burao. Photo: SCC/Concern WorldwideAyaan Hussein Muse in her shop in Burao. Photo: SCC/Concern Worldwide

Cash and Voucher Assistance

Cash and Voucher Assistance

Why Cash and Voucher Assistance? Cash and Voucher Assistance (CVA) is a way of supporting vulnerable and at-risk individuals or families throughout crisis, recovery and development phases by providing them with money or vouchers instead of in-kind items or direct service delivery. This approach respects people’s ability to prioritise their needs, while also supporting local markets. 

Cash can be given physically or digitally and can be spent on anything a household needs, making it the most flexible form of assistance. Vouchers, on the other hand, are paper or electronic tokens that can be exchanged for specific goods, set quantities (for example, 5 kg of flour), or certain services (such as milling). Vouchers are more limited because they can only be used with selected shops or vendors and often have an expiry date. 

Some programmes may link conditions to this support. For example, families might receive assistance after attending a health session or helping with debris removal. This is known as conditional assistance. When no action is required from recipients, we’re delivering unconditional cash assistance.  

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Hosenare and her son with a basket of eggs
CRAAIN gave Hosenare the training and tools to grow her own food. Photo: Gavin Douglas/ Concern Worldwide
Farhana* visits pharmacy to buy medicine
Farhana* visits a pharmacy to buy medicine for her injured granddaughter at a camp in north-west Syria on 22 June 2023. As part of Concern Worldwide’s response to the Syria-Turkey earthquake, cash assistance is distributed to displaced families living in camps and temporary shelters to meet their immediate basic needs. After an informational session, each household receives a cash voucher at the distribution point. Photo: Karam Al-Masri/Arete/DEC
Ayan* brings her child to a health facility
Ayan* (26) is a mother of five children from the outskirts of Baidoa, now living in a displacement camp in Daynile District, Mogadishu. Ayan and her baby Mohamed attend the Siinkadheer Health Facility. Photo: Adnan Mohamed/Concern Worldwide
Zuhal and her four children in Sudan
Zuhal Abass Abdulmuntalib (38) received cash assistance. Zuhal is a mother to seven children, aged from 2 to 18 years old. Photo: Concern Worldwide
Ramya* (29) receives the cash voucher distributed by Syria Relief
Ramya* (29) receives the cash voucher distributed by Syria Relief. Basil Kharouf and Ibtisam Al-Khanous help her fill out the necessary papers. Photo: Ali Haj Suleiman/DEC/Fairpicture

A closer look at the use of CVA in our programmes

CVA supports basic needs while also contributing to nutrition, healthcare, water access, and livelihoods. Concern’s CVA team works closely with sector experts to ensure cost-effective and well-designed interventions across all programmes.

Sudan

In Sudan, Concern provides life-saving assistance to newly displaced and host communities affected by conflict through unconditional multipurpose cash support. This enables households to meet their basic needs during the immediate aftermath of the crisis and over the following three months, reduces reliance on negative coping strategies, allows families to prioritise spending according to their most urgent needs, and helps sustain small retailers and market activity even during periods of acute crisis.

Democratic Republic of Congo

Chad

Haiti

Somalia

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