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Working with the world's poorest people to transform their lives

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As budgets become constrained and there is increased competition for a reduced pot of resources, development agencies are increasingly under pressure to show they are delivering value for money. It is becoming a means for distinguishing between programmes and projects and to help donor agencies and philanthropic funds, particularly those who come from a more private sector / business background, decide which ones to fund.

This document outlines Concern Worldwide’s formal complaints and response process. The process provides safe, accessible and effective ways for individuals, especially beneficiaries, to exercise their right to raise complaints about Concern’s operations, and for a response or redress to be given.

We are committed to providing our stakeholders with safe, accessible and effective channels to exercise their right to raise complaints about the work and behaviour of staff from Concern and our partner organisations. 

Concern Worldwide's UK raffle policies are outlined below.

This policy brief is part of a set of policy briefs on Democratic Ownership prepared by Alliance2015 towards the High Level Forum in Busan in 2011.

Disaster risk reduction measures are designed to protect communities and individuals from the impact of hazards.

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Concern Worldwide is committed to selecting like-minded partners who have compatible vision and values with us in seeking to address the root causes of poverty. 

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This Programme cycle management system provides the specific management procedures to be used to ensure that our programme cycle is followed to high and consistent standards. 

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The aim of this paper is to clarify Concern’s understanding of extreme poverty.

Concern is committed to contributing to the elimination of absolute poverty through five organisational programmes, addressing Emergency Response, Health, Basic Education, HIV/AIDS and Livelihood Security.