As budgets become constrained and there is increased competition for a reduced pot of resources, development agencies are increasingly under pressure to show they are delivering value for money. It is becoming a means for distinguishing between programmes and projects and to help donor agencies and philanthropic funds, particularly those who come from a more private sector / business background, decide which ones to fund.
This document outlines Concern Worldwide’s formal complaints and response process. The process provides safe, accessible and effective ways for individuals, especially beneficiaries, to exercise their right to raise complaints about Concern’s operations, and for a response or redress to be given.
We are committed to providing our stakeholders with safe, accessible and effective channels to exercise their right to raise complaints about the work and behaviour of staff from Concern and our partner organisations.
Concern is committed to contributing to the elimination of absolute poverty through five organisational programmes, addressing Emergency Response, Health, Basic Education, HIV/AIDS and Livelihood Security.
Concern Worldwide, a company limited by guarantee and exempted from using the word "limited", Reg. No. 39647. Reg. Charity No. CHY 5745,
Registered in Ireland, Registered address is 52-55 Lower Camden Street, Dublin 2.
Phone: ++353 1 417 7700.